SmallBizGenius Analysis
Creativelive is an online learning platform offering courses in creative fields. However, recent Creativelive reviews indicate significant issues with customer service, outdated content, and subscription management, leading to a low overall customer satisfaction.
Category Breakdown
Scores based on analysis of 13 recent reviews
Customer Service
2.0/10Numerous reviewers express dissatisfaction with Creativelive's customer service, citing rudeness, unhelpful responses, and slow resolution times. Customers report difficulty getting their issues addressed, with some waiting days for a response, as one reviewer stated, "Now I have to wait 7 days for customer service to even respond to me."
6 reviews mention thisCourse Content Quality
3.0/10Several reviewers criticize the quality and relevance of Creativelive's course content, noting that many videos are outdated and do not cover current software versions or industry trends. One reviewer mentioned using old versions of Photoshop, like 2015, despite newer versions being available.
5 reviews mention thisSubscription Issues
2.5/10A recurring complaint revolves around Creativelive's subscription model, particularly the auto-renewal feature and lack of reminders, leading to unexpected charges. One reviewer described it as a "disgusting company" due to auto-renewal and double charging.
3 reviews mention thisPros & Cons
What Customers Love
"As a complete beginner, I bought a quick start course by John Greengo, to learn how to use a camera that I had just bought. It was the best thing I did."
"Having been a student of CreativeLive since 2015, I can vouch for the level of dedication, excellent instruction and high production value of class content on a variety of topics."
"They will shutter their site on Dec 31, 2025. ITMT, they are letting existing customers download the library of classes they've purchased or earned over the years."
"Really appreciate that you can watch a free video a day of and course from their app."
Common Complaints
"If i could give them zero starts i would have done, terrible customer service. The person i was speaking to on email was so rude..."
"First their videos are old. Example, at Photoshop, you get it for 10-11 eur/month they use old versions like 2015."
"Firstly, I hate that they auto renew and don't even send you email reminders in case you want to cancel."
"Total waste of money, the website breaks too often, loads slow, the courses are not upto the mark, won't recommend this website to anyone"
"The issue is with nearly everyone on a subscription they seem to release hardly anything new and don't update their existing courses."
Common Questions About Creativelive
Answers derived from customer review patterns
Is Creativelive legit and trustworthy?
While Creativelive was once a reputable platform for creative education, recent reviews suggest a decline in its trustworthiness. Many users report negative experiences with customer service, outdated content, and unexpected subscription charges. The platform's auto-renewal policy without reminders has led to frustration and financial issues for some customers. Given these concerns, potential users should exercise caution and carefully consider the risks before subscribing to Creativelive.
Based on 7 reviewsDoes Creativelive have good customer service?
Based on the available reviews, Creativelive's customer service is a significant point of concern. Multiple users report rude, unhelpful, and slow responses from the customer service team. Some reviewers mention waiting days for a resolution, and others express frustration with canned responses that don't address their specific issues. This suggests that Creativelive's customer service may not be reliable or effective in resolving customer problems.
Based on 6 reviewsIs Creativelive worth it for small business?
For small businesses seeking up-to-date and reliable creative training, Creativelive may not be the best investment. The platform's outdated course content, particularly in rapidly evolving fields, can render the training ineffective. Additionally, the negative experiences with customer service and subscription management can create unnecessary headaches for small business owners. While some introductory courses may offer value, the overall risks and potential frustrations outweigh the benefits for most small businesses.
Based on 4 reviewsWhat happens to my courses now that CreativeLive is closing?
CreativeLive is closing down on December 31, 2025. Existing customers are able to download the library of classes they've purchased or earned over the years. This allows users to retain access to the content they've paid for, even after the platform shuts down.
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